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Service Support

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Service Support

The company integrates scientific research, development, production, and service, and is committed to providing global high-temperature industries with full life-cycle solutions for refractory materials.

Technical Consulting and Solution Design

The company has a professional technical service team capable of independently designing refractory material drawings for various parts of kilns in various industries. Users only need to provide kiln drawings, and we can tailor the best technical solutions and product configurations based on factors such as kiln type, operating conditions, temperature, and material characteristics. The company has long-term cooperation with foreign enterprises and has a deep understanding of advanced design concepts and application technologies worldwide, enabling it to provide customized services based on the specific circumstances of different users.

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Product Matching and Supply Guarantee

The company is a "National Green Factory" and a "Class A Enterprise in Key Industries for Heavy Pollution Weather Performance Rating" in Henan Province. Its production and operation are not affected by environmental protection controls, and it can fully guarantee the delivery time for users. The company boasts six modern refractory material production lines, with an annual output of over 200,000 tons of refractory materials. Its products cover eight major series: magnesia, magnesia-spinel, magnesia-chrome, magnesia-dolomite, aluminosilicate, mullite, corundum, and silicon carbide.

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Construction Guidance and Personnel Training

The company established a technical service center in 1991, capable of dispatching personnel to provide on-site technical guidance and free training for construction workers. Service hotlines are +86-371-63131888, with technical personnel on duty 24 hours a day.

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After-Sales Service and Maintenance Service

"Keeping our promises" has been Huawai's best commitment to its users since 1990. The company has established a professional maintenance team and has signed strategic cooperation agreements with professional kiln maintenance manufacturers, enabling it to provide users with professional kiln maintenance services.

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  • Technical Consulting and Solution Design
  • Product Matching and Supply Guarantee
  • Construction Guidance and Personnel Training
  • After-Sales Service and Maintenance Service

Service System

Huawai Refractories has established a "one-stop" service system covering the entire product lifecycle.

  • Pre-sales Service

    Provide refractory material selection advice based on user needs; Independently design refractory material drawings for each part of the kiln; Provide brick design and drawings; Tailor-made technical solutions and product configuration plans.

  • In-sales Service

    Timely supply, unaffected by environmental regulations; Full traceability of product quality; On-site technical guidance available upon request.

  • After-sales Service

    24-hour hotline; Free training for construction personnel; Kiln construction services; Kiln maintenance services; Continuous technical tracking and support.

Service Philosophy: Win-win cooperation and integrity are the ethical principles of our business; customer satisfaction is the work standard of Huwei employees.

Service Network

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